Finding the ideal contract manufacturing partner

How do you determine who best suits your contract manufacturing needs? Do you stay local? In-town seems like a good idea, right? Not necessarily. Just because someone who provides a service you seek is down the street does not automatically make them the best option. 

There are multiple factors to consider when looking at contract manufacturing companies. At Axenics, we strive to be a better option than the guys up the bend, or across the country, for that matter.

Axenics’ lean contract manufacturing process of operating a one-stop shop will keep your costs down. Our top-tier customer service is guided by open communication with you. By getting to know you – and your current suppliers – we will develop a contract manufacturing strategy that improves your bottom line. 

We place great importance on being accessible, whether that means being able to travel to you to meet face to face or getting on a conference call to discuss your needs. Technology has found multiple ways to bridge the miles between us: phone calls, instant messaging, email, video conferences – there’s no excuse for not staying connected. We promise to be accessible so we can stay connected to you. More than that, we promise to be proactive in communicating with you.

To start, we will ask you questions like:

• Have you outgrown your current supplier?
• Is your supplier overwhelmed by the demand?
• What are your pain points?

We utilize your responses to offer you a better solution. Our goal as a contract manufacturer is to keep our costs low without sacrificing quality. You can shop around and check out other contract manufacturer options but you aren’t likely to find anyone more competitive than us in our core areas.

At Axenics, we don’t just tell you the ways we’re the better contract manufacturer; we demonstrate it with our four-prong approach to customer satisfaction (the same approach that earned us a recent Supplier of the Year award from one customer):

• Quality: Our customer quality rating is consistently above 99.5%. Axenics maintains a culture and attitude of excellence in everything our employees do at all levels of the organization.
• Lead Time: Our processes allow us to fulfill urgent orders. Plus, we identify processes that could be holding you back and correct them.
• Price: Quality still has meaning here, though we maintain our competitive edge.
• Responsiveness: Our reaction time is swift, and we always keep the lines of communication clear. This means keeping our ear to the ground and staying ahead of the game, ready to ramp up your program at a moment’s notice.

Words mean nothing without actions behind them. So, once the introductions are out of the way, we put action behind the talk. We don’t just tell you the ways we’re the better choice for a contract manufacturer; we demonstrate it. Our engagements usually start with a single order — or a prototype order. 

Descriptions and explanations are great but they can’t tell the whole story. One order from us will give you the full picture. We want you to see our commitment to quality and service, let you hold our component or assembly in your hands, let you implement it and see it in action.

Typically, our new partners have had trouble with another contract manufacturer, experiencing issues like poor lead time, high costs or delayed responsiveness. The best way to find out what anyone needs is to have a conversation with them. The most important part of that conversation, though, is listening. We are great listeners because we know that is the best way to get to know you and your needs. 

We factor in all costs and keep it competitive

Cost is important; we get that. In order to give you the best possible deal, we will look at the areas where we can be cost competitive. It’s a trickle down effect. We have great suppliers who give us savings that we can pass on to you. Our goal is keeping our costs low without sacrificing quality. You can shop around and check out other vendors but you aren’t likely to find anyone more competitive than us in our core areas. 

Lean contract manufacturing is the name of the game and it is one of the best ways we keep our costs down. Our facility is set up so that most things are done in house. This cuts our costs significantly. The one-stop shop is the epitome of lean manufacturing and that is what you get when you choose us. Our goal is getting our own costs to the point where they are so competitive that we can pass on deep discounts to you. 

We strive to be better than the “other guys”

Be better than the other guys. While this may seem like common sense, it is often lost or not given the weight that it should. As we get to know you, we will get to know your vendors (our competitors) as well. Then we will be able to use that knowledge to show you how we can offer you a better product, better service and better prices.

We understand that you have your suppliers already, so we have to be better and give you something that you aren’t already getting. We listen, observe, ask questions, then take it all in and use it to show you how we can provide a better solution as your contract manufacturer partner.

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